微笑的力量
惟雯說故事
人的一生,不論是誰都會遇到許多挫折。
但是不管怎樣,你都要善於用微笑營造讓人心情愉快的環境,千萬不要擺出一幅冷冰冰的面孔。只要學會時刻微笑,你會發現別人也會感到你的熱情的心。
有一位乘客在飛機未起飛前,因自己需要吃藥向服務員要一杯水,
服務員當時承諾,當飛機進入平穩飛行狀態後立刻把水送來。
可是飛機進入平穩飛行狀態後,很長一段時間服務員還是沒有把水送來。
這位乘客於是再次按了服務鈴,服務員—聽到鈴聲,馬上意識到自己工作失誤了,忘記及時把水送來,於是她馬上端著水過來,微笑著向乘客說:「實在對不起,先生,由於我的疏忽延誤您吃藥的時間,非常抱歉。」
然而這位乘客卻沒有接受她的道歉,開始要投訴她。
事情過後,為了彌補自己的不足,服務員再次去客艙為乘客服務時,都面帶微笑詢問這位乘客是否需要服務,可這位乘客卻沒有理睬她。
飛機就要到達目的地時,這位乘客讓服務員給他意見簿,服務員以為他會投訴她,乘客離開後,她打開一看,發現乘客這樣寫道:「在整個過程中,你表現出的真誠歉意,特別是你的那十二次微笑,深深地打動了我,最終讓我不再投訴你,而是表揚。你的服務質量很高,如果還有機會,我一定會再次乘坐你們這趟航班。」
這位乘客說,在她向他第二次微笑時,他認為道歉是應該的,沒有什麼感覺,而她第三次向他微笑時,他要投訴她的想法有點動搖了,在她第四次對她微笑時,他已經徹底原諒她了。
這就是微笑的力量,它可以使困難迎刃而解,正所謂「伸手不打笑臉人」。
所以,我們不管在任何環境下都要學會微笑。
微笑就是一種無形的「布施」。
因為您正在傳遞給別人—-幸福、溫馨、快樂。
美國密西根大學的心理學教授麥克尼爾博士,也曾經發表過這樣的看法,
他說:面帶微笑的人比起緊繃著臉的人,在經營、販賣以及教育方面更容易獲得效果。
微笑比繃緊的臉孔藏有豐富的回報。微笑力量之大是如此般。
朋友們,請微笑著面對人生,
這樣不但你會過得更幸福,同時幸福也能傳播給別人。
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