遺愛人間
惟雯說故事
有一位七十多歲的爸爸,每天都給女兒打電話。
他聽到的總是語音信箱的留言:「對不起,我現在很忙,有事請留言哦!」
那輕俏活潑的聲音,讓爸爸禁不住笑容滿面,明知女兒不在電話那頭,他仍會慈愛地回答:「好,你去忙,爸爸明天再給你打!」
而事實上,這聲音的主人已在三年前因車禍去世,這句熟悉而親切的留言,是父親找到女兒的唯一方式。
它像一把神奇的鑰匙,可以隨時開啟一扇通向秘密花園的門,那裡,盛開著有關女兒的所有溫柔的記憶。
女兒走後,這個手機再也無人使用,可父親仍然按時交納著月租費,每天聽著這句留言,他覺得女兒並未遠走。
父親仿佛就坐在女兒身邊,微笑地看著他,看女兒靈巧的手指敲擊著鍵盤,看女兒在會議室與同事侃侃而談,看女兒將一份文件放進影印機……。
在這甜蜜的遐想裡,父親挨過了漫漫的長夜,挨過了一寸一寸的傷痛。
在茫茫復茫茫的海上,有時只需一句話,就能擺渡一顆柔軟的心。
可是,有一天,當他又習慣性地撥打這個電話時,那個留言竟消失了!
驚慌失措的父親,恍如失掉了整個世界。
他費盡周折,找到了女兒手機的客服電話。
電話接通的一瞬,他淚眼濛濛,語不成句。
原來,電信公司已通過短信告知客戶,語音系統即將升級,請大家將舊的語音留言與歡迎詞,轉換到新的系統保存,否則會丟失。
而這位父親從未看過手機短信,所以在新系統上線一周後,他失去了這個珍貴的留言。
這父親徹底崩潰了:「這是我過世女兒的留言,以後,我該怎麼辦……」這位七十多歲的老人哽咽著,像個無助的孩子。
對方聽清他的問題後,客服人員立即將此事通報給主任,主任又迅速彙報給公司資訊部門。
該公司工作人員花了一個月的時間,從數百萬用戶的上百萬個舊的語音信箱中,找到了他女兒的錄音。
他們立即開始研究,如何讓原音重現。
最後,工作人員用原始的方式,使用公司內部的電話,打入他女兒的手機,取得了那句至關重要的留言,再從客服中心的錄音系統中,將這句話轉錄出來,匯入新的語音系統。
日夜盼望的父親,終於又聽到那活潑輕俏的聲音。
這一瞬,他開心得笑起來:「聽到了!聽到了!」
仿佛那個眉眼乖巧的女孩,又親暱地偎在他的身旁,一伸手,就可以抱到他。
為了永遠不再遺失這條留言,公司人員將這段錄音拷貝到光碟裡,贈送給這位父親。
我們都是凡人,無法阻止天災人禍的發生,但我們能夠用持久的耐心和綿密的關懷,去縫合一位父親破碎的心,留住他在這世上唯一的溫暖。
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