與其抱怨不如起而行
惟雯說故事
前天晚上下班在樓下的小店買東西,進來一個小女孩,文文靜靜,20歲左右,穿著一套西裝,帶著一條領帶,還帶著一個笑臉牌,看了我穿的是皮鞋,馬上蹲下來,也不容我考慮,挽起我的褲腳,幫我擦起了皮鞋,一邊擦一邊說:「哥,我是做鞋油銷售的,我先幫你擦擦,你感覺一下,你覺得好,鞋油加光亮劑一共20元,你覺得不好,我給你鞠個躬,我謝謝你!」。
就在那一刹那,我驚呆了!想也沒有想到這樣一個女孩會這樣給我擦鞋,擦完了,我說:「小妹:鞋油我不要了,我給你20元錢吧」。
想不到的是這個小女孩說:「我是做鞋油銷售的,我還是給你2支鞋油吧。」
我連說:「不用了不用了,這麼晚了,趕緊回家吧。」
我把錢塞到她黑黑的小手中,小女孩說:「要不你買一隻吧?我今天就還賣兩隻就達成目標了,我再去賣一隻。」
說完在我手中抽了10元錢,給了我一隻鞋油。
我說你留個電話吧,她給我留了電話,跟我說聲謝謝就走了。
那一刻,我太震驚了,想不到這樣一個瘦弱的小女孩可以蹲下來給一個陌生人擦鞋,而且不卑不亢。
回到家,我看著手中的鞋油,拿著她的聯繫方式,才知道這個女孩叫韓讓,我發現我根本都沒有看過這只鞋油的功能,也沒有跟她討價還價,而且也沒有任何的懷疑,我當時只是覺得一定要幫她買一隻,不買心裡非常的難受。
我也有銷售團隊,我們的業務員呢?
她們敢於去這樣做嗎?
多少的銷售人員總認為價格是影響銷售的重要因素,認為競爭對手價格低,我們就銷售很難。
韓讓讓我接受了她的產品,她銷售成功了,但是我更覺得是銷售成功了她自己,是她的人格魅力,她用她的行動震撼了我,我覺得她值得幫助,在這個過程中我沒有跟她討價還價。
韓讓這樣的工性質是沒有底薪的,工資完全靠的是銷售鞋油的提成,我們多少銷售人員拿著公司的底薪,還有話補,交通補助,還天天在埋怨公司,你有韓讓一半的勇氣嗎?
另外,韓讓的業務模式就是背著包,大街小巷的去給別人擦鞋銷售,我相信她們不坐車,每次的蹲下起立一定都非常辛苦。
但是她能做到,我們能做到嗎?
韓讓在擦鞋的過程中一定會遇到很多人的不理解,辱罵調侃甚至調戲,甚至還有可能被客人踢過,但是她還能這樣堅持,我們的業務員是否有這樣的韌勁?是否敢去做這樣很多人認為很低賤卑微的工作?又是一種什麼力量在支持著她呢?
第二天早上我跟我們公司的銷售人員分享了韓讓的故事,我們的銷售人員都被感動了。
我當時問了大家一個問題:「假如讓你去擦鞋,敢去擦嗎?」
下午我請韓讓來我公司分享,我們都被震驚了:
韓讓分享了自己16歲就沒有讀書,因為家裡窮,後來打了兩年工,又去上大學,後來又因為身體的原因輟學,她說才做了這份擦鞋工作四個月,但是她很喜歡這份工作。她分享了她的兩個秘訣和四句話.
兩個秘訣是:
一、自信。
二、激情。
四句話是:
1.每一天我在各方面將會越來越好。
2.我怎麼會如此幸運。
3.這一切都會過去的。
4.我行,我能,我一定成功。
終於明白了一個瘦弱的小女孩,為什麼可以背著一個包穿行在大街小巷,用她稚嫩的雙手,勇敢地去面對困難和挫折,編織著人生美好的明天。我後來問她為什麼要去擦鞋,難道不覺得擦鞋不好意思嘛?
她說:「我擦的不是鞋,是夢想!我每次蹲下來都覺得好開心,我覺得離我的夢想又更近了一步,每次蹲下來再起立是我都可以看見藍天,而不蹲卻很難,所以我每次都覺得很開心。」
我又問她:「你擦鞋的時候,肯定有人不理解,有人謾罵,甚至有人還會做很多不利於你的言語和舉動,你是怎麼想怎麼做的?」
她說:「我都會說一句話“謝謝你,我很喜歡!”」
那一刻,我眼睛濕潤了,“我擦的不是鞋擦的是夢想!謝謝你我很喜歡!”
我們每天可能都在疲於工作應付,你能不能說我打的不是電話而是夢想,我設計的不是產品而是夢想,建房的可以說建的不是房屋而是夢想….
一個人假如在為夢想而工作的話,還會累嗎?還會不認真?
我們犯了很多錯誤,大多數是不認真造成的,假如是為了自己的夢想工作還會這樣嗎?我們有韓讓這樣的執著嗎?我們在工作中生活中會遇到很多的困難挫折,我們很多人消沉抱怨,是不是我們也可以像韓讓一樣,淡淡的說聲:「謝謝你,我很喜歡!」
人的強大不是身體的強大,而是心靈力量的強大,我們假如都有韓讓的執著堅持和良好心態,還怕做不好銷售嗎?
我傳的不是故事,而是一種精神,我們沒有的精神!
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